Delivery Information

Delivery Information

Shipping and Delivery

Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

What are my delivery options?

TSI offers 2 convenient methods of delivery: Limit 15kg and 40cm extra comes at a cost.

Courier - We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout;
Collect - You can choose to collect from a TSI Pickup Point near you.

What will delivery cost me? R80 – R6000

Delivery Option	I live in a Main Centre	I live in a Regional Area or Remote Area
Standard (FREE for orders R2500 or more)	R110	R110
Economy (FREE for orders R2500 or more)	R110	R110
Weekend	R130	N/A
Same Day	R200	N/A
Express	R160	N/A
Collect from our Cape Town Warehouse	N/A	N/A
Collect from a TSI Pickup Point (FREE for orders R2500 or more)	R80	N/A
Delivery Surcharge (Heavy/ bulky goods)	R350 per item	R350 per item

Free Delivery & Collection

TSI offers Free Delivery & Free Collection on all orders greater than R2500. T&Cs apply.

When do I get it?

Our picking, packing and delivery is linked to what you order, where you want it delivered or collected and how you choose to pay. So delivery and collection times can vary. Estimates are provided below to help you shop, but always check your order’s Estimated Delivery or Estimated Collection Date during checkout for the most accurate delivery information.

Standard Delivery
Delivery Destination		Delivery Time
Cape Town, Johannesburg, Pretoria		2-30 working days
Regional Area		2-45 working days
Remote Area		3-60 working days
Premium Delivery Options
Only available in Main Centres (Mahikeng, Mmabatho & NWU-MC)
Delivery Type	Delivery Time	Cut Off Time
Same Day Delivery	Same Day between 3pm – 7pm	Pay before 11am weekdays
Express Delivery	Next Working Day between 7am – 7pm	Pay before 11:59pm previous day
Saturday Delivery	Saturday between 11am – 7pm	Pay before 11:59pm previous day
Sunday Delivery	Sunday between 11am – 7pm	Pay before 11:59am previous day

Does TSI ship internationally?

We do ship outside of South African borders at this time.

Will I have to sign for my package?

If you’re not able to receive your package personally you are welcome address the delivery to a different recipient by updating the delivery address details. For further assistance you can ask us a question here.

What happens if a product is missing from my shipment?

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

How do I track my order online?

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

The countdown in terms of the shipping period begins once your payment has been authorized. For credit cards this means that once the bank gives us an authorization code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
Business days are defined as Mondays to Fridays, excluding public holidays